Ionscap Nutracêuticos LTDA with registered office located at Avenida Brasil, No. 1732, A1 – Zona 03 – Maringá/PR, CEP: 587050-000, registered with CNPJ: 37.287.677/0001-62 and State Registration No. 90874759-37 it makes available the website www.ionscap.com , intended for the exhibition and sale of its products, as well as advertising campaigns, being sure of its commitment to seek quality and safety in all operations carried out through this website.

1 – PURPOSE OF THE PRESENT TERMS 

By browsing our website and/or using our features, you agree to all conditions of use.  Please read everything calmly and patiently. If you do not understand any information, please contact our team at:  contato@ionscap.com  If you still have any doubts or if you do not agree with the conditions of use, just do not use the Ionscap website.

After accepting our terms, you can use our website with peace of mind, remembering that, like any relationship, ours must be guided by respect and compliance with Brazilian legislation. To use some of our features, it is necessary to register, which will be better addressed in its own topic.

We may change our terms of use at any time, and it is your responsibility to check them with each new access to our portal. A tip is to always check the date of the last update of the terms, which will always be indicated at the end of the document 

2 – RULES FOR USING THE IONSCAP WEBSITE 

2.1 REGISTRATION AND USE OF DATA.

When using Ionscap’s web site features, especially when purchasing a product and publishing comments, it is necessary for you to register, containing your name, CPF, address, e-mail and telephone number.

We collect this information in order to identify you, both as a commenter and as a buyer of our products.

When registering, you become responsible for the safekeeping and correct use of your login and password, being responsible for all activities that are carried out through your user, including purchases. Therefore, it is important that you pay attention to the data and information that are being made available, especially bank details.

In the event of providing incorrect data, which causes damage to the Ionscap website or to third parties, you will be held civilly and criminally liable. Always update your data.

Ionscap uses the necessary data for the purposes for which they are intended under the General Data Protection Law. For more information about our privacy and data processing standards and the operation of the portal, check the provisions of our “Privacy Policy”, which also governs the use of our portal.

To access it, just enter this link:  https://ionscap.com/politicadeprivacidade/

Likewise, by accessing the Ionscap website, you agree not to use its features for any purpose other than that set forth herein, in addition to committing to act within the legal limits, in particular with regard to respecting the individual rights of third parties. .

2.2. ACQUISITION OF PRODUCTS

2.2.1. Terms and Conditions of Payment, Delivery Time

For minors under 18 years of age, you can only use our features and purchase our products with the participation of their parents or guardians.

The prices displayed on the website may change at any time. The price applied will be the one published on the website at the time of checkout. Any fees will be added to the value of the product, corresponding to shipping costs (shipping) and/or credit card installments.

The variation in the value of the freight and the extension of the delivery period of the products take into account the location of delivery and the quantity of items entered in the order. The transport of the products is carried out by an outsourced logistics company.

After completing your order, you will be directed to the checkout (Mercado Pago or Monetizze). There you can choose between the following payment methods: credit/debit card, bank slip. If you choose to use a credit card, the total amount of the purchase can be paid in up to 12 installments, with interest added according to the number of installments.

As soon as you complete the order, we will send a confirmation email to the email address you used when registering with the purchase details.

ATTENTION: After completing the order, you will not be able to change the payment method, request advance payment or priority delivery.

The delivery period will only start counting from the payment approval date, which may vary according to the chosen payment method. The maximum period will be established depending on each case, as visualized by you at the time of checkout.

2.3. DELIVERY CONDITIONS.

2.3.1. Shipping and Delivery

We deliver nationwide all products available for sale on the site. We carry out our deliveries through the Post Office and the carrier Total Express through outsourced logistics services. 

So that we can guarantee the integrity of our standards, we think it’s important to remember that your order will only be delivered to a person over 18 years old, with identification documents. The receipt of the goods can be carried out by third parties, such as porters of condominiums and family members, as long as they sign the receipt of the goods. We will not deliver the product to neighbors or passersby.

By the same logic, we need the receiver to be able to verify, at the time of delivery, the products included in the order. So, if you, or whoever intends to receive it, checks the occurrence of any of the situations below, it is important that the order is not accepted, as well as that our SAC (Customer Service) is immediately contacted, through the email address:  contact@ionscap.com  or phone: +1 55 44 99128 7148

I – violated packaging;

II – product damaged in transport;

III – missing accessories or items;

IV – product in disagreement with the order;

V – lack of invoice; or

VI – discrepancy between the description of the invoice and the product received.

The order will not be delivered if the receipt rules above are not met. In this case, your order will return to our distribution center, located in Guarulhos-SP. If you still wish to receive the order, after the return, you will need to pay a new shipping fee.

It is not possible to schedule a date and time for deliveries. When calculating your shipping, you will be able to see an estimated delivery time for your region, remembering that this time may be affected more or less.

For deliveries made by the Post Office, two attempts are made to deliver the product, not necessarily on consecutive business days.

In the event of two unsuccessful delivery attempts, the product will be returned to our Distribution Center. In order to carry out a new shipment, it is necessary to check the estimated delivery time again.

Deliveries are made from Monday to Friday during business hours. In some locations, deliveries may also take place on Saturdays.

It is also important to remember that the return shipping is borne by the buyer in case of orders returned due to a typo in the address, postman not answered or product not picked up at the agency.

It is very important that you understand these rules, as they impact our product exchange/return policy.

2.4. EXCHANGE/RETURN CONDITIONS 

2.4.1. Return for Repentance/Withdrawal (art; 49 of the Consumer Protection Code)

To return a product due to regret, or simply for withdrawal, in addition to the need to inform the order number and registered CPF, the following conditions must be observed:

– The period to withdraw from the purchase of the product is up to seven (7) calendar days, counting from the date of receipt;

– The product must be sent in the original packaging, without signs of use and without violating the original seal;

It is essential that the customer refuses delivery upon receipt of the goods.

– All communication from the customer regarding their intention to make a return due to regret or withdrawal must be made before 7 calendar days via the email devolucao@ionscap.com. After 7 days, the products purchased can only be returned if they have any kind of addiction or defect.

– Occurrences involving exchanges or returns referring to products that present any defect must be communicated exclusively by the email devolucao@ionscap.com, informing the order number and CPF registered at the time of purchase.

– The product must be sent in the original packaging,  without signs of use ,  without violating the manufacturer’s original seal , accompanied by the Invoice, and where applicable, all its accessories.

Step by step for exercising the right of repentance (Remembering the period of 7 calendar days):

(i) you must immediately notify our Customer Service or via the email contact@ionscap.com ;

(ii) our Customer Service will provide you with the information and procedures that are part of our product return logistics;

(iii) the product will be collected by the carrier or the post office and returned to our distribution center

(iv) Ionscap analyst will verify that all steps followed and that the products are in compliance and in accordance. If the analysis is valid, we will provide the refund of the amount invested in the products, which will vary according to the method chosen for purchase.

If our analyst Ionscap finds any non-compliance in the refund request (exchange, return or right of regret), it will be considered unfounded and the shipping cost may be charged to you.

The step-by-step above is also used for return requests based on the existence of a manufacturing defect/defect, the difference is the deadline. Returns based on defect/defect can be made within 30 calendar days from receipt, pursuant to art. 26 of the Consumer Protection Code.

Even in the event of a defect/defect, you can choose to send a new product or to refund the amounts spent on the purchase. (art. 18 of the Consumer Protection Code)

Attention:  If you buy any of our kits, exchanges will only be accepted if all the products included in the kit are sent. That is, if the kit contained 05 bottles (Women and/or Men), we will only accept the return of 03 products.

2.5. REFUND OF VALUES/DELAY IN DELIVERY.

About the refund:

2.5.1 – Refund in the event of withdrawal.

(i) If you are claiming a refund on the basis of a right of withdrawal, we will refund your purchase price in full, including the cost of shipping.

(ii) If the purchase was made by means of a bank slip, or by debiting an account, we will refund the amount by crediting your account registered with Monetizze, this credit can be used to make new purchases, or it can be transferred to your checking account. About the procedure of values it is necessary that you consult the policy of Monetizze

( iii) If you purchased with a credit card, after the declaration of origin of your return request, we will notify the credit card issuer or payment intermediary so that they can handle the chargeback. The period for effecting the reversal depends on each operator/intermediary and we do not have any type of management over this.

2.5.2 – Refund in other cases

(i) If you are claiming the refund based on any other hypothesis, other than the exercise of the right of regret, the refund can be made in two ways:

(ii) If your refund request is the result of conduct attributable to Ionscap Nut LTDA, the refund includes the cost of shipping and may be operationalized by issuing a credit to your account registered with Monetizze (purchases made through bank slip or debit) or by reversing the credit on your invoice (purchases made using a credit card). Both procedures are detailed in point 2.5.1 (iii). 

(iii) In the event that your refund request results from conduct attributable to you, including, but not limited to, an error in filling in the delivery address, we will refund the amount invested, with the discount of the shipping value, via deposit in checking account. For this purpose, it will be necessary for you to provide us with your bank details, which will be requested after the declaration of origin of your complaint.

Finally, if your order is late, you can request its cancellation by contacting our Customer Service. If your order is already on the delivery route, even if delayed, you just have to refuse to receive it, so that it returns to our distribution center. Only after receipt, we will start the process of refunding the amounts you invested in the product.

Attention:  It is essential that you contact our Customer Service via the email sac@ionscap.com or devolucao@ionscap.com so that your cancellation request, based on the delay, is processed. If you do not contact us, the non-delivery will be considered a logistical failure and not a cancellation, and we will not be able to refund the amounts invested.

2.6. FROM THE COMMENTS

You may post comments, photos, ratings and talk about your experience with our products, as long as the content does not violate individual freedom, incite crime, invade privacy, threaten anyone’s physical integrity, violate copyright and intellectual property, or, in any way violate Brazilian law or any treaty to which Brazil is a signatory. Among the values that govern our group, respect for human dignity occupies a prominent place.

The Ionscap website reserves the right to remove or edit content that violates the website’s terms of use. Likewise, it reserves the right to close accounts and cancel orders at its discretion.

In the event that any cyber crime has been committed or not, the Portal will take the information to the competent authorities.

By commenting, inserting images or any media file, you grant the Ionscap website an exclusive, free, perennial right (for as long as the data processing lasts) authorized to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute and display such content by any means (including, but not limited to, pages displayed on the world wide web or similar networks, accessible through computers, cell phones, tablets, e-readers, and other electronic devices). .

You grant Ionscap, and any sublicensees, the right to use the name and information contained in the comment fields. If the Ionscap website decides to use them, you represent and warrant that: (i) you own or control all rights relating to the content you post, (ii) that the content is accurate and truthful, (iii) that the content made available does not violate the terms of use of the site and does not cause damage to third parties, (iv) that you will indemnify the Ionscap website for any damages arising from the use of the content made available by you.

The Ionscap website is not responsible for the comments provided on its website.

2.7. INTELLECTUAL PROPERTY AND COPYRIGHT.

The contents included or published on the Ionscap website, such as illustrations, photographs, videos, files, database, layout, among others, are the exclusive property of Ionscap, or of sublicensed third parties, falling on those with trademark protection, intellectual property and copyright.

Thus, all content posted on the portal is protected by international treaties and by Brazilian legislation, in particular by Laws 9,609/98 (Intellectual Property of Computer Programs, 9,610/98 (Copyright Legislation) and 9,279/96 (Property Law Industrial), being prohibited the reproduction, copy, publication, modification, distribution, transmission, exhibition, or any type of use not expressly authorized by the Ionscap website.

If you violate these terms, as well as the legislation indicated above, you will be subject to the corresponding civil and criminal sanctions.

Ionscap believes in transparency and faithful compliance with the legislation, so, if you understand and prove that the work of your authorship has been violated, under the terms of the above Laws and the others applicable to the species, contact our channel, at the address email:   contato@ionscap.com , and we will analyze your request.

2.8. PRODUCT INFORMATION

2.8.1 Presentation

Ionscap Hair is a food supplement in capsules that contains B Complex vitamins (B1, Calcium Pantothenate/B5, B6 and B7/biotin), Selenium, Chromium Picolinate, Methylsulfanylmethane (MSM) and Hydrolyzed Collagen.

2.8.2 Health information

Allergens: May contain derivatives of crustaceans (crab), soy and fish. Gluten-free.

Ionscap Hair is committed to providing our customers with the best products of good origin and quality to better satisfy them in terms of health quality.

 We believe in the effectiveness of our Ionscap Hair product, however, and despite the registration of our products with the National Health Surveillance Agency, it is necessary to remember that ionized capsules are not intended to cure, mitigate or prevent any diseases.

The information provided on our website should not be interpreted as definitive or exact, nor is it intended to replace the interaction with your treating physician. Therefore, do not use the information provided here as a subsidy for medical diagnosis or to make decisions about the use of our products.

If you are pregnant, breastfeeding or have any health problem, it is necessary that you consult your trusted doctor before starting supplementation with our ionized capsules.

If you develop any changes in your usual health conditions, stop using our products and seek medical advice.

Attention: This product helps to combat hair loss, strengthening, hair growth and the quality of nails and skin, but does not guarantee such effects, as individual results vary according to genetic and organic factors.

It is not recommended to use our products if you are under 19 (nineteen) years of age.

2.9. CUSTOMER SERVICE (“SAC” or “Call Center”)

If you want to ask any questions, expose any complaints, praise us, or chat about our products and/or functionalities disclosed on the portal, just contact our team by e-mail contact@ionscap.com , telephone contact: (44) 99128-7148. If your contact is about any non-conformity found in the products, it is necessary that you have the purchased product at hand, as we will need to know the date of purchase, the batch, the expiration date and other important information for the regular continuation of your request. monetize